Call Centre Agent - CCO - NAT
Code/Reference:
CCO - NAT
Applications accepted until:
2017-10-06
Number of Openings
4

Campus/Business Unit:

National

Direct Reporting Line:

Team Leader

Job Purpose:

An Opportunity exists within Rosebank College National Office for young vibey individuals who are; - Sales and Customer Service driven. - Passionate and self motivated.

Key Performance Area:

  • Outbound Sales cold calling to corporates.
  • Provide customer support on difficult problems.
  • Implement tactics to de-escalate problem situations immediately.
  • Transform a problem situation into a sales opportunity
  • Analyze the characteristics of threaths and selects the proper plan of action for handling them.
  • Advise on methods for identifying leads and procedures for turning them over.

Education:

  • Minimum Matric/ Tertiary qualification.

Work Experience:

  • 2 - 3 years Call Centre Experience
  • Outbound Sales cold calling
  • Excellent understanding of Call Centre processes.
  • Good negotiation and influencing skills.
  • Professional, telephonic and customer care etiquette.
  • Excellent communication skills.
  • Knowledge of Microsoft and PC's essential.