Head of Operations - Sunnyside - HoO_SSD
Applications accepted until:
Number of Openings

Campus/Business Unit:


Direct Reporting Line:

Campus Head

Job Purpose:

Management of the operational efficiencies and teams on both Sunnyside and CBD campus. Implementation of policies and processes with a specific focus on admissions, assessments, student records and certification. Successful management and completion of projects that impacts the student life cycle.

Key Performance Area:

Operations Management :

  • Admissions: Manage the implementation of admission criteria on the campus, with specific focus on resolving admission exceptions eg alternate admission, conditional admission.
  • Assessments: Responsible for managing the entire assessment process; from planning to implementing an assessment cycle and ensuring that the assessment records are accurate on our administration system
  • Certification: Managing the certification cycle which includes ensuring accurate module results and tracking of outstanding documents.
  • Student Records: Effective management of the students€™ records on campus from admission, assessments to graduation.
  • Manage all IIE requests and queries
  • Assist the teams with all Internal and external audits


  • Manage the registration process for returning students.
  • Ensure that phase out qualification registration is managed effectively as per policy.
  • Quality assure new students€™ registration.

Personnel management

  • Recruitment of new personnel
  • Management of staff, i.e., performance, KPA reviews, training and development, leave and any other requirements
  • Manage, motivate and develop operations teams in their duties
  • Chair Operations Meetings

General Management

  • Oversee the Customer service function for all students on campus which includes the timeous resolution of student queries.
  • Collaborate with multiple departments (e.g. student support, academic, IT etc) to ensure that the student experience is of the highest quality.


  • Degree or 3 year diploma

Work Experience:

  • 3 - 5 Year(s) Administration experience in a Higher educational institution.
    • Recruitment and selection of resources
    • Disciplinary Management
    • 3 - 5 Year(s)General management experience; including:-
    • Performance Management