Campus/Business Unit:

Direct Reporting Line:

Job Purpose:

Management of the operational efficiencies and teams on both Sunnyside and CBD campus. Implementation of policies and processes with a specific focus on admissions, assessments, student records and certification. Successful management and completion of projects that impacts the student life cycle.

Key Performance Area:

Operations Management :

• Admissions: Manage the implementation of admission criteria on the campus, with specific focus on resolving admission exceptions eg alternate admission, conditional admission.
• Assessments: Responsible for managing the entire assessment process; from planning to implementing an assessment cycle and ensuring that the assessment records are accurate on our administration system
• Certification: Managing the certification cycle which includes ensuring accurate module results and tracking of outstanding documents.
• Student Records: Effective management of the students€™ records on campus from admission, assessments to graduation.
• Manage all IIE requests and queries
• Assist the teams with all Internal and external audits

Registrations

• Manage the registration process for returning students.
• Ensure that phase out qualification registration is managed effectively as per policy.
• Quality assure new students€™ registration.

Personnel management

• Recruitment of new personnel
• Management of staff, i.e., performance, KPA reviews, training and development, leave and any other requirements
• Manage, motivate and develop operations teams in their duties
• Chair Operations Meetings

General Management

• Oversee the Customer service function for all students on campus which includes the timeous resolution of student queries.
• Collaborate with multiple departments (e.g. student support, academic, IT etc) to ensure that the student experience is of the highest quality.

Education:

• Degree or 3 year diploma

Work Experience:

• 3 - 5 Year(s) Administration experience in a Higher educational institution.
• • Recruitment and selection of resources
  • Disciplinary Management
  • 3 - 5 Year(s)General management experience; including:-
  • Performance Management