Programme Operations Manager - Systems - POM_S_CSO
Code/Reference:
POM_S_CSO
Applications accepted until:
2021-01-29
Number of Openings
1

Campus/Business Unit:

National

Direct Reporting Line:

Senior Programme Operations Manager

Job Purpose:

The candidate will be managing the national systems to ensure data integrity on all our online platforms used by the Campus Operation Teams. This requires an individual to be an effective problem solver, meticulously detailed and possess advanced IT skills.

Key Performance Area:

Student data
o Quality assuring all students€™ personal data eg identification, on our administration system
o Ensuring that the data has met the requirements for our DHET reporting.
o Escalating and resolving any anomalies with the Senior Programme Operations Manager.

Student queries
o Ensuring that student queries (from our Student Hub) are resolved accurately and timeously
o Identify trends and implement appropriate interventions to enhance the process.
o Escalating and resolving any anomalies with the Senior Programme Operations Manager.

SharePoint Management
o Managing the internal SharePoint tracker to ensure that campus queries are resolved timeously.
o Managing the internal SharePoint Academic Operations library and ensuring that data is accurate and accurate

Training and Development

o Identify risk areas and implement appropriate training programmes

 

Education:

  • Bachelor of Computer Science (or equivalent)

Work Experience:

  • 3 years experience in systems management (minimum)