Direct Reporting Line:Senior ICT Support
Job Purpose:Response to and resolution of incidents involving applications and related equipment used at the workplace. Assist users to enable them to make effective use of systems and equipment. Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk. Support takes the form of investigating, identification, root cause analysis and resolution of problems, providing info about the systems, and escalating problems not resolved within defined service level requirements.
Key Performance Area:Desktop Support Software and Hardware Installations and Support for Software and Hardware Installations Information Technology Administrative Functions
Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +
Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP